We've compiled a list of our most commonly asked questions to assist you. If you can't find your question please click here.

What are your office hours?
8:00 a.m.-5:00 p.m. (P.S.T) Monday through Friday.
If you do not reach a live person during this time you may leave a voice mail and expect to have your call answered back that day.

Do you charge for initial bid consultations?
Initial residential consultations are complimentary, commercial charges may apply.

What should I do if I can't reach someone during work hours or would like to schedule a bid?
You may leave a detailed messaged and expect to have your call returned the next business day or make your bid request online anytime.

What services does Greenpoint offer?
Full service landscape design, installation and maintenance management.

Are you licensed, bonded and insured?
Yes.

Do you do small/large projects?
We do have small project minimums and we are able to handle any size larger project.
Do you have client references or projects I could go see?
Yes. Please contact us and a list will be provided for you, or visit our photo gallery.

Do I need to sign an agreement to have work done on my property?
Yes, we require signed agreements (for your protection) and retainer payments prior to commencing work.

Why is it necessary for me to pay a retainer if my project will not start right away?
Your down payment serves two key purposes: 1. Secures a spot in our schedule. 2. Creates an account (in your name) for project management costs.

Once I have sent in my necessary paperwork and retainer how do I know my start date?
After we receive your approved paperwork and retainer you will be contacted by a Greenpoint representative letting you know when your project or maintenance start date will commence. Please note this may take a few days.

What is included in your maintenance packages?
1. Lawn cutting and edging
2. Lawn fertilizing program
3. Flower beds and weed control
4. Blowing of hard surfaces
*Upgrades are available.

Do you handle only residential accounts?
No, we offer residential and commercial services.

Where can I post my comments and feedback?
Email to admin@greenpointlandscaping.com

Do you *warranty your work?
Yes we carry product warranties.
*Certain restrictions may apply.

Who do I talk to if I have a question about maintenance service/projects?
You may contact our office at 866.531.4448 or email admin@greenpointlandscaping.com

What forms of payment do you accept?
We accept cash, check, money orders, and VISA/MC.

Do I get a discount if paying by cash?
No.

When is payment due project/maintenance?
Project payment is due upon completion of work and receipt of invoice. Payment will be collected by your Greenpoint representative/Maintenance account billing is due 30 days from receipt of invoice and billed monthly.

Do you collect progress payments?
Progress payments are collected weekly during projects (over one week) and payment amounts are based on percentage of completed deliverables. You will be notified in advance.

Do you charge late fees on past due accounts?
Yes, 18% per annum. Any delinquent accounts will be sent to collections.

Who do I contact for press release or other media information?
(866) 531-4448 or admin@greenpointlandscaping.com.

Where is your office located?
12700 NE 124th ST Suite 206
Kirkland, WA 98034