Frequently Asked Questions
We've compiled a list of our most commonly asked questions to assist you. If you can't find your question please contact us for details.
- What are your office hours?
- 8:00 a.m.-5:00 p.m. (P.S.T) Monday through Friday.
- If you do not reach a live person during this time you may leave a voice mail and expect to have your call answered back that day.
- Do you charge for initial bid consultations?
- Initial bid consultations are complimentary
- What should I do if I can't reach someone during work hours?
- You may leave a detailed messaged and expect to have your call returned the next business day or make your request online anytime.
- What services does Greenpoint offer?
- Please see the landscape services tab
- Are you licensed, bonded and insured?
- Yes.
- Do you do small/large projects?
- We do small projects and we are able to handle any size larger project.
- Do I need to sign an agreement to have work done on my property?
- Yes, we require signed agreements (for yours and our protection)
- Do you handle only commercial accounts?
- No, we offer commercial services and residential services.
- Where can I post my comments and feedback?
- Email to admin@greenpointlandscaping.com
- Do you *warranty your work?
- Yes we carry product warranties. Certain restrictions may apply.
- Who do I talk to if I have a question about maintenance service/projects?
- You may contact our office at 866.531.4448 or email admin@greenpointlandscaping.com
- What forms of payment do you accept?
- We accept cash, check, money orders, and VISA/MC.
- Do I get a discount if paying by cash?
- No.
- When is payment due maintenance/projects?
- Maintenance account billing is due 30 days from receipt of invoice and billed monthly. Project invoices are due upon completion.
- Do you charge late fees on past due accounts?
- Yes, 18% per annum. Any delinquent accounts will be sent to collections.
- Who do I contact for press release or other media information?
- (866) 531-4448 or admin@greenpointlandscaping.com.